- Is there a minimum debt size?
- No formal minimum — though commercial recoveries below £250 are usually better handled through pre-instruction options we can suggest at the assessment stage.
- When does interest and compensation apply?
- On qualifying B2B debts we can pursue statutory interest at 8% above the Bank of England base rate plus fixed compensation (£40–£100 depending on debt size) under the Late Payment of Commercial Debts (Interest) Act 1998.
- What evidence do you need to start?
- Typically the invoice or signed agreement, any statement of account, the most recent correspondence with the debtor, and confirmation that the balance is not disputed on grounds we have not been told about.
- How will I be kept informed?
- You will have a named case handler, written status updates at agreed intervals, and immediate notification of payment, settlement offers or any material change to the matter.
- Do you ever take legal action without my consent?
- Never. Legal escalation is recommended in writing and only commenced with your specific authority and a clear, separate fee estimate from the instructed solicitor.
- How are recovered funds remitted?
- Funds are held in a client account and remitted, net of agreed fees and VAT, with a full itemised statement — typically within five business days of cleared receipt.