Contact us
Speak with our team — confidentially.
Tell us about the matter and we'll come back with a measured, practical view. Every enquiry is handled in confidence.
Get in touch directly
- Phone0208 108 0393
- Registered office
45 Dundee Wharf, London, England, E14 8AX
- Opening hours
Mon–Fri, 9:00–18:00
Closed weekends and English bank holidays
All enquiries are handled in confidence and reviewed by a qualified case handler.
What to expect
From first call to first contact with the debtor.
- 1Same-day acknowledgement. Enquiries received before 4pm on a working day receive a personal response the same day.
- 2Free assessment. A qualified case handler reviews the matter, the evidence and the commercial context, and gives you a candid view of likely routes and timescales.
- 3Written terms. If you decide to proceed, you receive a clear engagement letter setting out fees, scope and authority — nothing starts until you sign.
- 4Debtor contact within 48 hours. Letters before action go out and structured contact begins, with status updates at the cadence we agree.
Have ready, if you can
Helpful information for the first call
- · Debtor name and last known address or registered office.
- · Outstanding balance, invoice or agreement reference and date.
- · Most recent correspondence with the debtor, if any.
- · Whether the debt is acknowledged, partly disputed or fully disputed.
- · Any vulnerability or hardship the debtor has raised.
- · The commercial outcome you would consider a success.
Don't have everything to hand? Call us anyway — the assessment is the right place to work out what is missing.